How do you treat an angry customer?

[JohnStaples]

One of the angriest calls I ever took was when I was working in a credit union’s call center. This gentleman had had the day from hell.
The boss yelled at him, his tire blew out, his card was shut off because we thought he’d had fraudulent activity. And he was stuck in the rain with a hungry kid. And god knows what else happened, but if it could go wrong...it did.

[dertaika]

Sometimes I run into the problem of unsatisfied customers in my job, because I work in the support service of a company that sells household appliances. And it is very important when communicating with such clients to behave correctly and ultimately help them. Therefore, I advise you to read this article and learn how to behave properly with an angry customer.